Terms and conditions.

Photobooth Terms:

  1. – Booking details
    1.1 – The Client shall ensure that all details given of the venue are correct and if the photo-booth attendant(s) inspects the venue & finds any differences the attendant(s) will report to the client to resolve this matter.
    1.2 – There will be adequate set up time available usually 30 minutes before the start time of the event and 30 minutes after the event to break the set down. The Client should indicate what access is available, stairs, lifts, Car parking etc.
    1.3 – The client and the photo-booth attendant(s) confirm that there is no third party interest on the booking and no previous bookings of these dates for this event.
    1.4 – Paying a booking fee for your event or function is a 100% binding guarantee of contract. Any non-payment could allow us to change our work schedule without prior notice.
  2. – Payments
    2.1 – Paying By Cheque If you would like to pay by cheque please make it payable to “Richard Metcalfe” and write your surname and the date of your event on the back.
    2.2 – Paying By Bank Transfer If you use Internet Banking you can make a payment straight into our bank account via BACs. If paying by this method please ensure you include your surname and the date of your event as a reference.
    2.3 – Non-payment of any fees owed within 30 days after the date of the event will result in legal action.
  3. – Cancellations
    3.1 – The photo-attendant will be holding your date exclusively for you and will turn away all other work.  The potential loss of work in the event of a cancellation is real and tangible therefore the photo-booth attendant(s) will charge a cancellation fee.  Cancellations must be made in writing or by e-mail.  No telephone cancellations can be accepted.
    3.2 – If The Client cancels within 30 days prior to the event the cancellation fee is 50% of the balance outstanding, but cancellation before then the only penalty will be the loss of the pre-paid booking fee.
    3.3 – Should the event be cancelled for reasons entirely beyond The Clients control then the booking fee will be returned in full or a new date set if required.
    3.4 – The photo-booth attendant(s) will try to fulfil its obligations in the events of unforeseen circumstances by any other means should this be necessary.
  4. – Conduct
    4.1 – It is the Client’s responsibility to ensure that all guests conduct themselves in a proper manner at all times. The Client must be responsible for all guests and their actions.
    4.2 – The Client will provide adequate supervision of its guests, including children, at the venue, and will be liable for any loss of or damage to the photo-booth and its equipment or personnel belongings of the photo-booth attendant(s), caused by guests attending the function.
    4.3 – No violent, aggressive or abusive behaviour from anyone under any circumstances will be tolerated, and The photo-booth attendant(s) reserves the right to terminate the photo-booth at any time if any personal safety is under threat. The photo-booth attendant(s) does not take responsibility for ejecting any unwanted persons from any venue. The Client will be advised of any problems arising in this respect with any guests.
    4.4 – In the event of a minors function there must be the legal ratio of responsible persons to minors.
    4.5 – The photo-booth attendant(s) will act in a fully responsible attitude at all times, during their attendance to the venue, they will set up and run as requested by the client unless the legal requirement is different which will be pointed out and stated.
    4.6 – The photo-booth attendant(s) will be responsible for producing certificates of Public Liability Insurance (PLI) and Portable Appliance Testing (P.A.T).
  5. – Security
    5.1 – The Client will be responsible for the safety and security of any theft of items of the photo-booth or is attendant(s).
    5.2 – The photo-booth attendant(s) are not liable for any damage on the venue; any potential hazard must be pointed out by the client or the venue staff at the time of set-up.
    5.3 – The client is also responsible for any damage to photo-booth or related equipment caused by any person at the event. The client will be charged for the full cost of any repairs required. The client will be advised of any damage as soon as it is caused.
  6. – Health and Safety
    6.1 – The photo-booth attendant(s) will adhere to all rules and regulations of the HSE EAW Act 1989, to which the client must also adhere too. Subject to failure to conform to the above act the photo-booth attendant(s) cannot take any further part of the event and the full amount of the event has to be paid.
    6.2 – In the event of fire, flooding, public disturbance, terrorist activity or any other threat to the public, The photo-booth attendant(s) will not be responsible to help in any way or evacuate any venue or building where he/she is present and / or working within, unless the fire regulations for the venue specify otherwise. This would usually incur a vocal announcement.
  7. – The Venue
    7.1 – The client will allow suitable time for the installation and dismantling, and removal of equipment (minimum of 30 minutes).  The client also ensures that safe and adequate power is available. The photo-booth attendant(s) will ensure that any equipment that requires connection to a power source is electrically safe and conforms to the HSE EAW Act 1989, and any amendments thereafter.
    7.2 – The client must ensure that the entire venue has all relevant licences, and conforms to all the local bye-laws as the photo-booth attendant(s) cannot perform in a venue that has not got all required licences.
    7.3 – The client must ensure that there is adequate parking for the photo-booth attendant(s) (1 vehicle) on the night for off-loading and loading of the equipment, in a safe and secure manner. Should there be items stolen during this procedure it is the responsibility of the client.
    7.4 – If the performance start time is delayed due to the inability of the photo-booth attendant(s) to gain access to the performance area, or any other delay beyond the photo-booth attendant(s) reasonable control, the photo-booth attendant(s) will not be liable for any refund whatsoever.
    7.5 – If you are booking other entertainment (e.g. singer, comedian, band etc) as well as hiring ourselves, please consider & think about the adequate access to electricity.
    7.6 – The photo-booth attendant(s) also reserves the right to refuse to continue any event prior to the start should there not be sufficient floor space or electricity which would not allow the photo-booth equipment to be assembled safely.
    7.7 – The photo-booth attendant(s) reserve the right to substitute alternative entertainment should uncontrollable circumstances dictate the need to do so.
  8. – Refreshments
    8.1 – As the photo-booth attendant(s) works very unsociable hours we ask if access to non-alcoholic drinks could is available. Please do not offer alcoholic drinks whilst our staff are on the venues premises.
    8.2 -. All bookings should be taken on the understanding that the venue is in possession of the necessary entertainment & liquor licenses. The photo-booth attendant(s) is not responsible if the venue is found to be in breach of the terms of their license.

If you need any further details please contact us via email info@webooked.co.uk or by phone on 07710496322 / 07736312063

Hot Tub Terms:

When you make a booking you do so in agreement to the terms & conditions outlined below. If any term in this contract cannot be enforced or agreed then the hire of equipment will not be supplied.

All customers will be required to sign a rules and disclaimer document upon delivery. Failure to sign this document will result in us being unable to provide the service. The document outlines health & safety information, if you would like to view this document before your hire you can do so by clicking here.

Any variation of the following terms are between Hot Tub Relax and the hirer and this must be signed by both parties. All equipment remains at all times the property of Hot Relax.

Upon paying your deposit, you are bound by the terms set out in this agreement. Please contact us should you have any queries regarding our Hire Agreement.

Hire charges, deposits and payment terms

You must pay the hire charges shown in the hire contract. These charges will refer to the dates indicated.

You must pay all charges, balance and all other charges you owe when we ask for them.

We accept card or bank transfer. We do not take payment on delivery A booking deposit is charged on arranging a hire date of which is non-refundable but will be deducted off the total hire charge, this must be done using a credit/debit card, bank transfer (BACS). The remainder is due 7 days before your hire.

Any costs incurred by Hot Tub Relax due to damage, excessive cleaning or non-working parts will be invoiced accordingly.

Hire periods

The full hire period is the dates shown on the invoice which is the contract.

At the end of the full hire period, goods not made available for collection will be placed back on hire for a further hire period and at the same hire charge. You must pay the extra expenses when we ask for them, to include any additional costs incurred.

The contract comes into effect when you have signed and agreed to keep to these conditions of the agreement and we have accepted your order.

Your responsibility when hiring goods

General conditions

You must assist us in the delivery and collection at your location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.

The hirer will supply the electricity and water for the equipment in the hire period. You must make sure you have a suitable supply of electricity and it must be in close proximity.

A flat level base is required to sit the hot tub on; this can be slabbed, concrete, blocks, decking or any firm hard standing. Grassed areas are not ideal but in some cases using OSB board (2 x 8ft x 4ft boards) or similar may be possible, if the ground is flat level and hard during the summer months we provide a foam flooring to stop any foreign objects cutting or piercing the tubs or spas. Our hire tubs require a miniumu space of 2.3m x 2.3m, if you also hire a Gazebo this space requirement will increase to 3.0m x 3.0m. You must ensure that there is sufficient access to get the spa into your chosen space, if access is not possible there will, under no circumstances, be any refunds.

The hirer will inspect the equipment with Hot Tub Relax and note and sign for any damage on the equipment. You become responsible for the goods when you receive the hired equipment. Please take extra care to stop sharp objects from being around or in the hot tub and prevent people from jumping in or on the hot tub.

The hirer will not allow anyone under the influence of alcohol or drugs to use the equipment. The hirer will not attempt to or move the equipment from the location that the owner has placed it. The hirer will not tamper or adjust any aspect of the equipment mechanics or electrics. You will be responsible for any death, injury, loss or damage caused by the goods being misused while they are hired by you.

You must not sell or in any way give up control of the goods.


You will be supplied with chemicals which form the “water treatment kit” for the duration of your hire period, do not use or add any other chemicals to the water other than chemicals supplied by Hot Tub Relax. Do not add bubble bath, foam bath or washing up liquid of any description. Failing to comply with these instructions may cause severe damage to your skin or body.

The hirer will add chemicals required to maintain the water in the hot tub and understand the risks involved in not managing the water as per the manufacturer’s instructions. The pH range of the water must be kept at all times in the range 7.2-7.6 using the test kit and adjusters provided. Chlorine levels must be kept at 3-5ppm at all times, please be aware that the effectiveness of chlorine is affected by both the pH level of the water and the number of bathers using the spa. Check the chlorine level of the spa pool regularly and add chlorine in capfuls to keep the dose rate as prescribed.

The hire of our hot tubs fall within two categories, Domestic Hire, for use of a small group of people within a domestic setting and commercial use including but not limited to use by members of the public or for a small number of customers in a business setting/ non-domestic.

Domestic use

For domestic use we advise no more than 10 people use the spa throughout the hire period, ensuring water is drained and fresh is put in should it become discoloured/dirty. It is the responsibility of the person hiring the spa to maintain the chemical levels and keep the water safe and clean for use. It is not the responsibility of Hot Tub Relax or any associates/employees of Hot Tub Relax. Our Hot Tubs are designed to fit 4-6 people at anyone time and its highly important the hirer does not exceed this, as this will cause damage to the hot tub.

Commercial use

For commercial use, record sheets of the chemical readings are to be filled out on an hourly basis and a copy of these records are handed to us upon collection of the hire spa. We also advise showers are taken by anyone intending to use the spa prior to getting in. The water is to be drained and refilled ready for the next day and the filters are to be cleaned by running them under the tap or using a hosepipe to forcefully inject water between the pleats clearing them of all debris and dirty water and then left to dry before inserting them back into the hot tub. It is the responsibility of the person hiring the spa to maintain the chemical levels and keep the water safe and clean for use. It is not the responsibility of Hot Tub Relax or any associates/employees of Hot Tub Relax.

Electrical goods

If any part of the goods is electrical, it should be used with the original plugs and sockets fitted to it.

If the goods break down or are not working properly you must report this to us immediately. You must not use the goods or repair them unless we have agreed otherwise.

You must tell us immediately if the goods are involved in an accident resulting in damage to the goods or to other property, or injury to any person.

Safety instructions when hiring goods

You must make sure that everyone who uses the goods is properly instructed on how to use them safely and correctly, and that they have all the instructions we have supplied. It is the hirer’s responsibility to ensure the goods are not misused.

You must ensure everyone using the goods is in a sound healthy and fit state or have the permission of their doctor where appropriate. Users must not be under the influence of drugs or alcohol. Supervision should be provided where necessary.

Limits of our liability

All the times and dates we quote for delivering or collecting the goods are approximate. We will not be liable for any delays caused by circumstances beyond our reasonable control.

If the goods break down or stop working, we will determine the problem as soon as possible, after you have reported it to us, and then try to replace them or repair the fault as soon as reasonably possible.

We will not be liable for any injury or damage caused to your property. If you hire the goods for use in a business, we will not be liable for any indirect loss or any loss of business or profits, savings you expect to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working correctly.

Lost, stolen, damaged or unclean hired goods

You are responsible for looking after the goods and returning them to us in good working order as they were received in.

You must pay us the cost of replacing any goods, which are lost or stolen or damaged beyond economic repair. You should ensure the goods for the replacement cost. If you receive any money as settlement of any claim relating to the damage or loss or theft of the goods, you must hold that money separately in trust for us and pay it to us when we ask you to. You must not negotiate any claim without our permission.

Our rights of access

We may enter any land or premises where we reasonably believe the goods are.

We may do this at reasonable times and after giving reasonable notice. We can only have access if we need to inspect, test, repair, service, replace or repossess the goods.